Today, 49% of companies use automation to coordinate across business units , resulting in greater customer data integration and better customer experiences. Tools like Workflow Builder in Slack help teams not only create useful shortcuts, but also streamline processes to take the pressure off . Additionally, 90% of customer service employees have seen an increase in productivity following the introduction of data-driven automation initiatives.
74% of companies have reduced the time employees paraguay number data spend on manual processes using automation. 80% of companies that integrate automation and quality customer insights to improve workflows and customer experiences see significant revenue increases . To achieve this kind of impact with automation, you will need to: Being able to connect all your systems – in the cloud, on-premises, hybrid or traditional – despite the increasing average number of apps ( currently at 1,061! ) Enable RPA to extract data from traditional systems and resources , such as documents and images, that could otherwise only be accessed through manual intervention Enable reuse of existing data and integration components, such as APIs and connectors Enable low- or no-code capabilities across your organization, so that even non-developer employees can participate in self-service automation projects With data-driven automation, organizations can resolve customer service requests faster, increase efficiency, and ultimately deliver exceptional customer experiences that positively impact the business.
AI depends on governance and security Connected and harmonized data allows you to unleash AI and automate it. The common thread that must tightly tie the entire process together is maintaining security. In fact, security concerns hinder 70% of automation initiatives . Successful customer relationships are built on trust. Therefore, ensuring customer data security and regulatory compliance must be a top IT priority from the very foundation of building a customer-centric business.
